Step-by-Step Ordering Guide
1. Browse Our Selection
- Explore our flower arrangements by category (birthday, anniversary, sympathy, etc.)
- Use the search bar to find specific flowers or occasions
- Click on any product to view details, photos, and pricing
2. Select Your Product
- Choose your desired arrangement
- Select size/quantity options if available
- Add any complementary gifts (chocolates, cards, stuffed animals)
3. Customize Your Order
- Select delivery date (same-day available for orders placed before 2pm local time)
- Choose delivery time window (if available in recipient's area)
- Add your personal message for the gift card
4. Enter Delivery Information
- Recipient's full name and complete address
- Phone number for delivery confirmation
- Special delivery instructions if needed
5. Enter Payment Details
- Secure checkout with multiple payment options:
- Credit/debit cards (Visa, MasterCard, AMEX, Discover)
- PayPal
- Apple Pay/Google Pay
- Apply discount/promo codes if available
6. Review & Confirm
- Double-check all order details
- Verify delivery date and recipient information
- Confirm payment method
7. Order Confirmation
- You'll receive an email confirmation with order details
- We'll send delivery status updates
- Contact customer service if you need to make changes
Need Help?
Our customer service team is available:
- Phone: [insert phone number]
- Email: [insert email]
- Live Chat: Available on website during business hours
- Hours: Monday-Sunday, 8am-8pm EST
Frequently Asked Questions
Q: How far in advance should I place my order?
A: We recommend at least 24 hours notice, but same-day delivery is often available.
Q: Can I schedule delivery for a future date?
A: Yes! You can schedule delivery up to 30 days in advance.
Q: What if the recipient isn't available at delivery time?
A: Our drivers will follow the delivery instructions provided and contact the recipient if needed.
